Terms and Conditions
Welcome to Camelie!
These terms and conditions outline the rules and regulations for the use of Camelie Eco’s Website, located at iscamelie.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Camelie if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Razor blades are intended for shaving only and we take no responsibility for any harm that may come from misuse. Please keep away from children.
Cookies
We employ the use of cookies. By accessing Camelie, you agreed to use cookies in agreement with the Camelie Eco’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Returns, refunds, pre-orders and shipping:
Please, refer to this page:
License
Unless otherwise stated, Camelie Eco and/or its licensors own the intellectual property rights for all material on Camelie. All intellectual property rights are reserved. You may access this from Camelie for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Camelie
- Sell, rent or sub-license material from Camelie
- Reproduce, duplicate or copy material from Camelie
- Redistribute content from Camelie
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Camelie Eco does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Camelie Eco,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Camelie Eco shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Camelie Eco reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Camelie Eco a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Camelie Eco; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Camelie Eco. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Camelie Eco’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Shipping
Estimated Delivery Times:
NZ Urban: 1-3 business days
NZ Rural: 1-5 business days
International: 3-20 days *(Please note: Some countries are experiencing delays of up to an additional 10 days)
Please exercise patience as the timeframes mentioned above are approximations. We sincerely apologize for any inconvenience caused by delayed deliveries
Kindly note that delayed shipping does not qualify for a refund.
Our standard processing time typically involves shipping on the same or the next business day. During peak periods, this may extend to up to 5 days.
Address Details:
To ensure smooth delivery, it’s crucial to provide your complete address, including the street name and number, apartment number (if any) suburb, city, postal code, and country. Failure to do so might result in difficulties for the courier to locate your residence. Please be aware that providing an incomplete or incorrect address absolves Camelie from any liability.
Note: Business days are indicated by “Days” in this context.
CAMELIE RAZOR RETURNS POLICY
Return Eligibility:
Our return policy spans 30 days from the delivery date. Past this period, we regret that refunds or exchanges cannot be facilitated.
To initiate a return, kindly contact us via email at [email protected]. Return requests via social media platforms will not be processed.
Refund Process:
Should you wish to return your Camelie razor, we’ll refund the original razor value, deducting shipping and transaction costs, even if your shipping was initially free.
For international shipments, we subsidize shipping costs. In case of a return, the full shipping price will be deducted.
Shipping expenses for returns to Auckland, New Zealand, are the responsibility of the customer.
Product Conditions for Returns:
Please ensure the products are in acceptable condition; broken razors will not be accepted.
“Perfectly imperfect” products are non-returnable. Sales for these items are final.
Items such as soaps, oils, gloves, dermaplaning razors, blades, or other than the Camelie Razor products are non-returnable.
Return of Unused Items:
We accept returns for unused and unopened products due to a change of mind, offering a store credit (excluding shipping costs). Otherwise, a refund will be issued, deducting shipping costs and a $15 fee.
Kindly reach out within 4 days of receiving your delivery to initiate a return.
Change of Address:
If you’ve provided an incorrect address, please email us immediately. We cannot process address changes via Instagram. We can not guarantee to change it.
Order Cancellation:
Once an order is paid for, cancellation is generally not feasible. In exceptional cases, cancellations may occur, but shipping fees and payment processing charges won’t be refunded.
Delivery Issues:
If your order shows as delivered but you haven’t received it, contact NZ POST directly with your tracking number.
We use Authority to Leave for deliveries, so ensure a secure location for package placement. Once marked as delivered, Camelie isn’t liable for any theft.
Customs Delays:
Please note that once an order enters the customs process, delivery times may be subject to delays beyond our control. We cannot be held responsible for such delays. We appreciate your understanding in these circumstances. For any inquiries regarding customs procedures, please contact your local customs office
Lost Orders:
If you haven’t received your order, contact us within 81 days for an investigation and a potential refund. Refunds or exchanges cannot be processed after this period.
Refunds won’t be issued for wrong addresses, customs denial, unclaimed packages, failed delivery attempts, unclaimed parcels, etc
Damaged Parcel:
For damaged items, contact the courier company within 24 hours of delivery. Retain packaging and provide photographic evidence.
Returned to Sender or Attempted Delivery:
If a parcel is returned, refunds won’t be offered. Resending may be possible at the customer’s expense. Returned packages are held for 31 days; thereafter, a new order is required for item retrieval.
Responsibility for Follow-Up:
Customers receive a tracking link; it’s their responsibility to arrange delivery or collection if an attempt fails. Failure to do so is not Camelie’s responsibility.
Incomplete or Incorrect Address:
Incomplete or incorrect shipping addresses resulting in delivery issues void eligibility for a refund. Customers must ensure accurate address details during purchase, especially for apartment or unit houses.
Change of Mind:
Orders cannot be cancelled once placed due to immediate processing. Please review orders carefully before finalizing the purchase.
Customs Fees:
Any applied customs fees or taxes post-shipping are the customer’s responsibility. Return shipping and penalty fees for packages returned to sender fall on the customer.
Holding Times:
If your package returns to us, it will be held for up to 31 days. Beyond this period, placing a new order is necessary for item re-shipment.