Shipping
Estimated Delivery Times:
NZ Urban: 1-3 business days
NZ Rural: 1-5 business days
International: 3-20 days *(Please note: Some countries are experiencing delays of up to an additional 10 days)
Please exercise patience as the timeframes mentioned above are approximations. We sincerely apologize for any inconvenience caused by delayed deliveries
“lease be aware that refunds are not applicable for delayed shipments. A refund won’t be processed until at least 60 days have elapsed from the delivery date. However, we may arrange for a re-shipment after 40 days.
Our standard processing time typically involves shipping on the same or the next business day. During peak periods, this may extend to up to 5 days.
Domestic Packages Claims:
For domestic orders, please notify us within 21 days from the dispatch date if you haven’t received your package. After this period, we may not be able to provide further assistance or refunds.
Address Details:
To ensure smooth delivery, it’s crucial to provide your complete address, including the street name and number, apartment number (if any) suburb, city, postal code, and country. Failure to do so might result in difficulties for the courier to locate your residence. Please be aware that providing an incomplete or incorrect address absolves Camelie from any liability.
Note: Business days are indicated by “Days” in this context.
CAMELIE RAZOR RETURNS POLICY
Return Eligibility:
Our return policy spans 30 days from the delivery date. Past this period, we regret that refunds or exchanges cannot be facilitated.
To initiate a return, kindly contact us via email at [email protected]. Return requests via social media platforms will not be processed.
Refund Process:
Should you wish to return your Camelie razor, we’ll refund the original razor value, deducting shipping and transaction costs, even if your shipping was initially free.
For international shipments, we subsidize shipping costs. In case of a return, the full shipping price will be deducted.
Shipping expenses for returns to Auckland, New Zealand, are the responsibility of the customer.
Product Conditions for Returns:
Please ensure the products are in acceptable condition; broken razors will not be accepted.
“Perfectly imperfect” products are non-returnable. Sales for these items are final.
Items such as soaps, oils, gloves, dermaplaning razors, blades, or other than the Camelie Razor products are non-returnable.
Return of Unused Items:
We accept returns for unused and unopened products due to a change of mind. A refund will be issued, deducting shipping costs, processing cost and a $15 fee.
Kindly reach out within 4 days of receiving your delivery to initiate a return. The full shipping fee will be deducted even if shipping was free for the customer.
All products must be unopened and in original resellable conditions.
Non-returnable products:
Regrettably, we are unable to process returns for serum or oil bottles under any circumstances, whether they are opened or unopened, used, or unused. Refunds or returns for these items cannot be accommodated.
Change of Address:
If you’ve provided an incorrect address, please email us immediately. We cannot process address changes via Instagram. We can not guarantee to change it.
Order Cancellation:
Once an order is paid for, cancellation is generally not feasible. In exceptional cases, cancellations may occur, but shipping fees and payment processing charges won’t be refunded.
Delivery Issues:
If your order shows as delivered but you haven’t received it, contact NZ POST directly with your tracking number.
We use Authority to Leave for deliveries, so ensure a secure location for package placement. Once marked as delivered, Camelie isn’t liable for any theft.
Lost Orders:
If you haven’t received your order, contact us within 81 days for an investigation and a potential refund. Refunds or exchanges cannot be processed after this period.
Refunds won’t be issued for wrong addresses, customs denial, unclaimed packages, failed delivery attempts, unclaimed parcels, etc
Damaged Parcel:
For damaged items, contact the courier company within 24 hours of delivery. Retain packaging and provide photographic evidence.
Returned to Sender or Attempted Delivery:
If a parcel is returned, refunds won’t be offered. Resending may be possible at the customer’s expense. Returned packages are held for 31 days; thereafter, a new order is required for item retrieval.
Responsibility for Follow-Up:
Customers receive a tracking link; it’s their responsibility to arrange delivery or collection if an attempt fails. Failure to do so is not Camelie’s responsibility.
Incomplete or Incorrect Address:
Incomplete or incorrect shipping addresses resulting in delivery issues void eligibility for a refund. Customers must ensure accurate address details during purchase, especially for apartment or unit houses.
Change of Mind:
Orders cannot be cancelled once placed due to immediate processing. Please review orders carefully before finalizing the purchase.
Customs Fees:
Any applied customs fees or taxes post-shipping are the customer’s responsibility. Return shipping and penalty fees for packages returned to sender fall on the customer.
Camelie is not responsible for custom rejections and/or unpaid custom fees.
Holding Times:
If your package returns to us, it will be held for up to 31 days. Beyond this period, placing a new order is necessary for item re-shipment.