Shipping and refunds policy

Shipping policy:

Our estimated delivery times are  NZ Urban: 1-3 business days.

NZ Rural: 1-5 days business days.

International:  3- 20 days  (There are currently delays of up to 10 extra days to some countries)**

Please be patient. Shipping times may be affected by COVID-19. The timeframes noted below are estimates only. We apologise in advance if your delivery has been delayed.  Thank you for supporting my small business.

International customers:

Please be aware delayed shipping DOES NOT qualify for a refund.  

Processing time:(Usually, we ship on the same or next day business day) but on bussy times it may take up to 5 days.

Any customs duties or taxes that may incur as deemed by your country’s legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

INTERNATIONAL CUSTOMERS: PLEASE provide your FULL adress (Street name and number, suburb, city,post code, and country), otherwise your courier may not be able to found  your house, and If you provide an incomplete or wrong address, Camelie isn’t liable.

*Days= Business days

 

We offer a flat rate shipping tracked shipping.

 New Zealand: $4 urban $7 rural

Australia: $9.00

International: €11

Free NZ shipping on orders over $59. 

We use courier post or aramex for domestic orders.

We use NZ Post for international orders.

Returns and refunds policy:

SAFETY RAZOR RETURNS. Our policy lasts 28 days. If 28 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.

If you dont love your Camelie razor as much as we do, just return it to us and we will refund the original razor value, less shipping and transaction cost.

(Even if the shipping was free for you) 

We subsidize international shipping, and on the occasion of a return, we will discount you the full shipping price. 

Shipping is at the customer’s expense to Auckland, New Zealand.

The products must be in acceptable conditions. We wont accept broken razors.

Sales from “perfectly imperfect” products are final. We dont accept returns, refunds or change of mind.

Soaps, oils, gloves, dermaplaning razors, blades or any other product that is not a Camelie Eco Razor:

We do not accept returns of these open items.

UNUSED ITEMS: 

We accept returns for change of mind of unused and unopened products in exchange for a store credit (Excluding shipping costs). Otherwise, we will refund the original value, less the shipping cost and a 30% fee.

If you accidentally provided us with the wrong address please contact us IMMEDIATELY via EMAIL. Please dont contact us via Instagram.

DELIVERY ISSUES
If your order shows as delivered but you have not received your package, please reach out to NZ POST directly with your tracking number.

We send all orders with Authority to Leave, meaning they don’t need a signature. Please ensure you have a safe place for packages to be left. 

Once your parcel is marked as delivered, Camelie isn’t liable if someone stole it.

LOST ORDERS

If for some reason you haven’t received your order, you have up to 87 days to reach out for an investigation and a possible refund.

If 87 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will not refund you if you give us the wrong address.

We will not refund your order if customs denies package access.

We will not refund if delivery is attempted..

We will not refund you if you don’t claim or pick up the parcel from your post office.

DAMAGED PARCEL

If any item arrives damaged or incorrect, of course, we will send you a replacement or offer a refund.

You have 48 hours to notify us since the items are delivere

PRE-ORDER INFORMATION:

No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it’s best to purchase separately to avoid delays in shipping your order.

We’ve got a system for pre-orders to ensure you can secure our high demand products. Delivery dates will be noted on the product page and you can order and pay for your item to secure your order.  As soon as we have the stock in-store it will be dispatched to you.

Shipping dates are estimated and a delay does not qualify for a refund.

Our usual Returns and refunds applies.

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